Complaints Procedure

We are committed to providing a high-quality legal service. If you are unhappy with any aspect of our service, please let us know and we will do our best to resolve your concerns.

How to Make a Complaint

In the first instance, please contact us by email at [email protected] or by phone on , outlining the nature of your complaint.

What Happens Next

1. We will acknowledge your complaint within 2 working days
2. We will investigate the matter thoroughly
3. We will provide a detailed written response within 8 weeks
4. If you remain unhappy, we will inform you of your right to complain to the Legal Ombudsman